Zoho Desk - Support Tickets Dashboard

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Click "Upload CSVs" and select one or more Zoho Desk export files. Each file becomes its own tab so you can compare months side-by-side.

Recommended naming: YYYY-MM.csv (e.g. 2026-03.csv)

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Total Tickets

All categories included

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Avg First Response

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Avg Resolution

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Ticket Volume by Tag

Tag Breakdown (All) (tickets can carry multiple tags)

First Response Time Distribution

Resolution Time Distribution

Avg. First Response vs. Resolution Time by Tag

First Response vs. Resolution Time (per ticket; log scale)

Agent Performance

Agent	Tickets	Avg First Response	Avg Resolution	Avg Touches	Reopen Rate	CSAT

CSAT by Tag (avg rating score / 5, tags with ≥3 responses)

Tag Performance Summary

Tag	Tickets	% of Total	Avg First Response	Avg Resolution	Speed Rating

Top Requesters

Contact	Tickets	Primary Account

Top Accounts

Account	Tickets	Avg Resolution

Slowest Tickets (top 10 by resolution time)

ID	Subject	Category	Owner	First Response	Resolution

Subject Keywords (top 30)

Recurring Subjects (same subject ≥2 tickets)

Tag Combinations (tags that appear together)

Tagging Overview

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Months Compared

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Total Tickets (All Months)

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First Response Trend

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Resolution Trend

Support Tickets Dashboard